Uganda customer services
Thank you for visiting the Uganda customer services page.
To help us offer an efficient service, please review our frequently asked questions by clicking on the topic that your query relates to. If you can’t find a suitable answer, please ask your question using the comment box at the bottom of this page. We aim to respond within an hour.
A-Z of FAQs
- About British Council
- IELTS and exams
- Professional development
- Scholarships and studying abroad
- Tullow Group Scholarship Scheme
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Q: How can I become a member of British Council?
A: There is no membership to/for British Council. All services offered by British Council are open to the public and do not require membership. Please visit our website on for more information on our services and programmes.
Q: Do you have a library?
A: The British Council no longer has a library.
Q: Where are the British Council offices located?
A: We are located Plot 4, Windsor Loop Off Kira Road, Kamwokya. Just after the Uganda Museum.
Q: How do I register for the IELTS / English test?
A: Please visit our IELTS registration page on our website.
Q: How do I register for CIPS?
A: Please visit our CIPS registration page on our website.
Professional Development
Q: I am interested in professional development training. Do you provide this?
A: We provide training for companies. We no longer run public courses for individuals. If your company would like British Council to train staff, please contact info@britishcouncil.or.ug. Tell us what area you would like training in and roughly how many staff would join the course. We will then send you a proposal with the contents of the training and the training fee.
Scholarships and studying abroad
Q: How can I apply for funding?
A: British Council does not offer funding. The best source of information for funding is the Sources of Funding for International Students. This leaflet was produced by the British Council, UKCISA and the Foreign and Commonwealth Office. The institution which you are applying to may be able to advise you about possible funding opportunities for its courses. Try contacting the Admissions Officer at the institution directly. Contact details of all UK education institutions and universities are available at www.educationuk.org.
Q: How can I apply for scholarships?
A: British Council does not offer scholarships. We only administer scholarships on behalf of other institutions. Please visit our EducationUK website for a comprehensive database of UK institutions and a database of scholarships.
Q: Where can I find out about studying abroad?
A: UKCISA offers advice to international students on a wide range of issues relating to student finance, immigration, working in the UK and general student welfare concerns such as accommodation, banking and health care.
Q: How can I apply to study in the UK?
A: To apply to a UK institution, visit the EducationUK website for a comprehensive database ofUK institutions and the courses they offer.
Q: I’m looking for a prospectus, can you help?
A: The British Council does not have these on file – please contact the institution you are interested in directly. Visit the EducationUK website for more information.
Tullow Group Scholarships Scheme
Q: What is the Tullow Group Scholarship Scheme?
A: This scholarship supports postgraduate degrees, technical training and vocational studies. The scheme aims to support local people to participate in the oil and gas industry, and in other sectors that promote economic diversification. It addresses existing industry skills gaps and is aligned with Tullow’s aim of supporting long-term socio-economic growth in countries where it operates.
Read the application process document to apply for this scholarship.
Hello, please can you tell me who to contact regarding an education conference we are holding in Accra in Dec. Thanks, John
Hello,
I had registered for three CIPS level 6 exams for November sitting but unfortunately I got a job transfer to an upcountry town so will not be able to do two of the papers. I would love to do the two papers next year, what is the procedure for ensuring the papers are pushed to next year?
Dear Sheila,
Thank you for your enquiry.
You need to contact CIPS UK directly so that they transfer your two exams to next year.
Good afternoon,
I would like to know what I require in order to be able to apply for a UK visa for a family visitor.
I would like to visit the UK over the Christmas holidays and will be sponsoring myself. In addition, I will be living with my sister who has been working professionally in the UK for over 5 years.
Looking forward to your response.
Thank you.
Hello,
Do Ugandan Nationals need Proof of knowledge in English Tests like IELTS or TOEFL to apply to Universities in the UK or do they qualify as native speakers of English?
Regards,
Ambrose
Thank you
Hi Ambrose,
Unless they have studied in the UK before, yes they do. For more information about migration requirements, please visit http://www.ukba.homeoffice.gov.uk/.
And for information about IELTS and the process of taking an IELTS test, please visit our website – http://www.britishcouncil.org/uganda
Regards,
Patricia
Do you offer scholarship for one to study in Uganda?
Dear Tapiness,
Thank you for your enquiry.
Unfortunately the scholarships offered are to UK institutions.
Please visit our website on http://www.educationuk.org for a comprehensive database on UK institutions and a link for available scholarships.
Regards
Joan
Hi
When you apply for the cheapening scholarship and you have filled in all the sections to 100%. Where to do upload the documents from?? About the references do they contact them directly? Please I need some answers
Hi good morning?
i wish to know where i can upload my academic documents and know were reference letters can be uploaded from and the reference return address
thanks
Dear Stephen,
Thank you for your enquiry.
The academic documents are not needed at the stage of the application. Once the shortlisting process is complete, shortlisted candidates will be asked to present their original documents.
Is there anything else i can help you with today?
Regards
Joan
hello, am in Ugnada applying for a chevening schoolarship. I have filled all areas required but i can nott go any further. There is no option that says “submit application”.
Please Help dealine is on 23rd January 2012
Dear Caroline,
Thank you for your enquiry.
The ‘Submit’ button is at the top -right hand corner of the page.
Is there anything else i can help you with today?
Regards
Joan
Dear Sir/Madam,
My name is Kasule Ronald, a Research Assistant working with the Open Distance Learning Network (ODLNetwork) of Makerere University Agricultural Research Institute Kabanyolo in Uganda. I am a commonwealth scholar enrolled at the Institute of Education-University of London, for a MA in Educational Planning, Economics and International Development (EPEID), as a part time student.
The commonwealth scholarship meets part of my educational costs and the rest remain my own responsibility.
I am a person with disabilities moving around in a wheel-chair and this condition further makes my educational costs too expensive given the special educational needs that have to be met if I should remain competitive with the rest of my counterparts.
I have already started on a Module through distance Learning but I am required to go to UK for face to face in my second year of study commencing in January 2013. In both instances, I really need a supplementary financial support in order to meet the additional costs that accrue as a result of my physical situation.
The purpose of this communication is to seek your advice and guidance as to whether there are some financial schemes/scholarships of which I could be eligible.
Dear Dennis,
Thank you for your enquiry.
The documents are not needed at this stage of the application. Just fill in the application and submit. Once the shortlisting process is complete, shortlisted candidates will be asked to present their original documents.
The referees are contact directly.
Is there anything else i can help you with today?
Regards
Joan
I would like to know whether i could be considered for the Tullow Group Scholarship Scheme since i have been admitted for a Masters of Science in Supply Chain Management at Kyambogo University of Uganda.
Iam writing to you seeking for financial support.
I have got an admission in SUSSEX University with Appllication Number : W1212055849 for MSC in Technology and Innovative Management.
I have no capacity to meet all the tuition fees requirements .
Iam therefore writing to your Embassies seeking for financaial assistance and information that can lead to me securing a scholarship funding for my masters Program.
Iam a very needy student from Eastern Uganda-Soroti interested in your financial help.
So please help me with funding.
Thanks,
Anguria Michael.
+256-772-854991/+256-701-929754.
Email-shineafricaministries@yahoo.com
Dear Sir/Madam
I will be coming to Kampala representing the Biochemical Society on 20th April from the UK.
We are interested in producing on-line resources for schools to support science education for secondary school students/teachers.
I see you have programmes which partner schools and organizations and wondered if anyone from the British Council in Uganda would like to talk to myself and my colleague about possible collaborations
Kind regards
Jane
Dear Jane,
Could you come and visit us at the our office on 23 April, 2012? Please ask for Millicent or Patricia. Alternatively, please call 0414 560 800 to make an appointment. You’ll find our address and contact details on this webpage http://www.britishcouncil.org/africa-ug-contact-us.htm .
Hello my name is Flavia.
Are there any IETLS exam preparation books available that I can purchase from the British council office in Uganda?
Regards.
Hello Flavia,
Yes we have IELTS materials that you can purchase from the British Council. Please visit our Uganda IELTS page http://www.britishcouncil.org/africa-ug-ielts.htm to find information about the price. You can pay at the bank and bring your deposit slip to us and we will issue you a pack.